many people in line and staff were slow and not helpful.
when i got the car, it was dirty and crashed before, i drove very carefully during the trip and quite sure i didn't hit anything, but i was charged GBP387.05 when i returned the car. the staff checked the car for over 20min and said there was a scratch in the bumper and one of the wheels, i wasn't sure as i didn't check in details as the car was so dirty i wasn't sure it was dirt or scratches. They spent lots of time in checking the car and preparing document, and I have to catch the flight and have no time to argue with them, i can only pay for what they charged me.
It was a very bad experience, I travel to lots of places and it was the first time i met the staff will check the car in details like this, i was qutie sure they earn money with this but not from car rental fee. The car rental fee is cheap, but they will charge you back, maybe even more than you expected.
fast and easy
很满意！
预订超方便，客服nice
全新的车子，服务超好！取车很便捷。驾驶体验很棒！
强行升级车型或加卖保险
评价是便宜没好货，专坑老司机。如果你在国内买了全险，他们会说没车了，让你两驱换四驱，汽油车换柴油车（在我前面提车的租租车用户就被迫升级车型）。如果你只买了车行基本险，他们会吓你买全险或半险。如果你只愿买半险，验车时车上会突然莫名其妙多一个划痕，赔偿额正好接近起赔额。由于没有证据我也不好乱说，但经验是验车时一定要两个人陪着验车员（有时会是2个）。教训是租车就在机场租大牌公司的车好了。小公司在机场外的车，不方便不说，到处是坑，绝对不省钱，呵呵，比租大公司的车至少贵一倍。人生地不熟、语言也不通的你不要选择好了。
以后多识别一下不靠谱的公司
评价是便宜没好货，专坑老司机。如果你在国内买了全险，他们会说没车了，让你两驱换四驱，汽油车换柴油车（在我前面提车的租租车用户就被迫升级车型）。如果你只买了车行基本险，他们会吓你买全险或半险。如果你只愿买半险，验车时车上会突然莫名其妙多一个划痕，赔偿额正好接近起赔额。由于没有证据我也不好乱说，但经验是验车时一定要两个人陪着验车员（有时会是2个）。教训是租车就在机场租大牌公司的车好了。小公司在机场外的车，不方便不说，到处是坑，绝对不省钱，呵呵，比租大公司的车至少贵一倍。人生地不熟、语言也不通的你不要选择好了。
我们定的是奔驰Vito,实际给的是菲亚特，后来我们升级到自动挡大众Transporter 7人座，租车行狮子大开口要求收取2000英镑的升级费用（每天多收190英镑！）比同时间其他租车行自动挡9人车租车费还贵！但因为我们已经支付了手动挡的车费，只能在他家升级... 车身已有划痕，但验车单上并未全部标注。 最后还车时，该公司又扣了450多磅的划痕费用，原因是车顶有轻微划痕。感觉这家公司利用客户骗保险。此公司以后绝不再用！
强烈建议大家以后要选择大租车公司，如果选择小租车公司，全保一定要在该公司购买，很多小租车公司看到全保未在他们那里买就会想方设法扣车身划痕修理费用。
