我预定提车时间为下午五点半，租车公司五点钟下班，多收我50纽币。但是实际上他们仍然不等我到达，我们人生地不熟的，花了40纽币打车到他们公司门店，没有人影！而是通知将车放在一个饭店前台，让我去取。附近没有公交，没有出租车，根本无法到达。幸亏遇到其他租车公司的以为中国员工，看我们可怜，将我送到那个饭店，才算取到车。
当我们取不到车时，打电话给租租车客服，他们非常热情地帮我解决。回国后发现一笔额外收费，打电话给客服，也是非常热情认真地帮我解决。
南岛自然景色更佳，如果不是《魔戒》等电影迷，北岛可以不去。新西兰景色更多在路上，有些景色还得看天气。
前期服务较好，但后期存在一些问题:一是重复扣费，本人用车过程中已交停车费，且保留了消费记录证明并告知租车公司，但租车公司仍重复扣除停车费和手续费；二是超期非法扣费，客服之前答复相关费用会在还车一周内从押金中扣除，本人还车5天后押金退回账户后，在未通知本人情况下在还车15天后又直接从信用卡扣费；三是对客户所反映问题不理会、不解决，在本人将上述重复、超期、非法扣费问题按公司要求，以邮件形式反馈后，但迟迟等不到意见反馈和解决措施，只是一味让客户等通知，根本不把客户需求放在心上。
The service was good in the early stage, but there were some problems in the later period:
firstly, repeated deductions. I had paid the parking fee during the use of the car, and kept the consumption record proof and informed the car rental company, but the car rental company still repeatedly deducted parking fees and handling fees;
secondly , illegal overdue deductions. Customer service previously replied that the relevant fees would be deducted from the deposit within a week of returning the car. After 5 days since I returned the car ,the deposit was returned to my account,but after 15days, without noticing me,the fee was directly deducted from my credit card ;
thirdly, ignore and not solve the problems reported by customers. After I reported the above problems of duplication, overdue fees, and illegal deductions, in the form of emails according to the company\\\'s requirements, untiI now I still have not received any feedback and solutions, and just asking me to wait for notifications , absolutly not taking customer\\\'s needs to heart at all.
很好，车行工作人员会说的很细节~
很好，有问必答！
很顺畅
非常满意
